Events
Learn it live from people who have done the job.
Owners, service and project leaders, account managers, sales teams, and the techs coming up behind them all learn faster in a live room. Join a hands-on workshop, ask your question on a live stream, or catch Andrew teaching the frameworks behind How to MSP© on stage at industry conferences.
Coming up
Where to find us next
- Workshop
- Live stream
- Speaking
- RSVP on LinkedIn (opens in a new tab)
Above the Stack Ep 15: Building an AI Learning Strategy Across Your MSP
Andrew joins Wes Spencer of Empath and Nick Ross on Above the Stack to work through how an MSP builds one learning strategy for AI across every team, from the owner’s office to the service desk.
- Event details (opens in a new tab)
Taming client chaos: Maintaining top-tier service during rapid growth
Andrew’s session at the first MSP NXT. The conference is sold out, so if you have a badge, come find us in Austin.
- Register my MSP
The Gross Margin Workshop for MSPs
The first run of the series. Pre-work report due Monday, November 9.
- Register my MSP
The Gross Margin Workshop for MSPs
The last session before the January cohort opens. Pre-work report due Wednesday, December 9.
- Register my MSP
The Gross Margin Workshop for MSPs
Start the year with the number in hand. Pre-work report due Wednesday, January 13.
Workshop spotlight
The Gross Margin Workshop for MSPs
Two hours, live on Zoom, for an MSP owner and the person who runs the service desk. You bring one margin issue from your own PSA data. You leave with it isolated, understood, and a one page plan the two of you agree on.
- Length
- 2 hours
- Price
- $100 per MSP
- Seats
- 2 per MSP
- Format
- Live on Zoom
Taught by Andrew Moore and Mark Sowden. Not sure yet? Run the free Service Desk Margin Calculator first.
You will leave knowing
- Where service cost actually sits in an MSP
- Where capacity and cost bleed margin
- The handful of places a margin issue hides in your PSA
- How to solve for one of your own margin issues
Missed one?
The learning keeps going between events.
Conversations with MSP leaders land on the How to MSP© podcast and YouTube channel. The written versions live on the blog.
Want Andrew in front of your MSPs?
Vendors, distributors, and conference organizers bring us in to teach service operations to the MSPs they serve. Sessions are built for the room, grounded in real operating data, and leave attendees with something to apply Monday morning.