Work with RVA
An RVA facilitator leading a planning session at a whiteboard with an MSP operations team.

Services

We teach your team How to MSP©

Ridgeview Advisors is the learning and development firm for the MSP industry — three engagements: L&D program design and management, cohort classes for operations leaders, and 1:1 executive and leadership coaching. It’s built and taught by people who have actually built, scaled, and run MSPs — not career trainers — so the capability sticks, including the process work it takes to get there.

Work with RVA See the three lines

Three ways RVA builds MSP capability

One discipline, three engagements. Each teaches your people to run the MSP better — we don’t run it for you.

  1. An instructor walking a team through a ticket workflow board on screen.

    L&D program design & management

    We build the internal academy: onboarding, role-based learning paths, and certification structure your MSP can run without us.

    How it works →
  2. A cohort of operations leaders working through a session at a whiteboard.

    Cohort classes for operations leaders

    Live online classes paired with self-paced learning — plus accountability through KPIs and structured improvement projects — that level up service-delivery managers, account managers, and PMO leads on what moves utilization and margin.

    How it works →
  3. A one-on-one coaching conversation between a leader and an RVA coach.

    1:1 executive & leadership coaching

    Focused coaching for MSP owners and their leadership teams — operating cadence, decision quality, and the move from operator to executive.

    How it works →

In depth

What each engagement actually looks like

Service line 1 of 3

L&D program design & management

We build the internal academy: onboarding, role-based learning paths, and certification structure your MSP can run without us.

Who it’s for

MSP owners and the HR or L&D directors who own training but lack MSP-specific curriculum — and any team whose knowledge lives in a few senior technicians’ heads.

How it runs

A built-and-managed engagement: RVA designs the curriculum and learning system, stands it up inside your tools, and hands you the model to run it.

What RVA builds

  • A structured onboarding academy that gets new hires productive faster, and consistently.
  • Role-based learning paths mapped to the seats that actually run an MSP — service desk, dispatch, project delivery, and account management.
  • A certification structure that proves capability, not just attendance.
  • The internal operating model and cadence so your team runs the academy without us.

The outcome: Capability stops walking out the door with your senior techs. Onboarding gets shorter and repeatable instead of improvised.

Build your L&D program

Service line 2 of 3

Cohort classes for operations leaders

Live online classes paired with self-paced learning — plus accountability through KPIs and structured improvement projects — that level up service-delivery managers, account managers, and PMO leads on what moves utilization and margin.

Who it’s for

The operating layer of the MSP — service-delivery managers, account managers, and PMO leads. (Not frontline dispatchers; this is the leadership tier that moves utilization and margin.)

How it runs

Live online classes paired with self-paced learning between sessions — run for a single MSP or across a group or franchise of independent MSPs. Accountability is built in through KPIs and structured improvement projects.

What RVA builds

  • Live online classes on the disciplines that move utilization and gross margin per technician.
  • Self-paced learning between sessions, so momentum doesn’t stall when the live class ends.
  • Accountability through tracked KPIs and structured improvement projects — not just attendance.
  • Real MSP operating context throughout — ticket lifecycle, dispatch, service tiers, and the vCIO and QBR motions.

The outcome: Your operating leaders make better calls on the few metrics that decide MSP profitability.

Join a cohort

Service line 3 of 3

1:1 executive & leadership coaching

Focused coaching for MSP owners and their leadership teams — operating cadence, decision quality, and the move from operator to executive.

Who it’s for

MSP owners, their executive teams, and the leaders they are promoting into the C-suite — especially the best-technician-turned-manager who now has to lead.

How it runs

Recurring 1:1 engagements with executives and emerging leaders, tied to your real operating decisions — not generic leadership theory.

What RVA builds

  • Focused 1:1 coaching for owners and executive and leadership teams.
  • The operator-to-leader transition, coached so the promotion sticks instead of costing you twice.
  • Operating cadence, decision quality, and financial literacy at the leadership level.
  • Honest accountability — a coach who sits beside you and names the gaps you can’t see yourself.

The outcome: Leaders start thinking like owners and running the business on real numbers instead of gut instinct.

Start executive coaching

What clients say

“Ridgeview gave our MicroAge locations a powerful framework for mastering service management. RVA’s curriculum has had a measurable impact on professionalizing our service delivery — essential to helping our members scale with confidence and precision.”
Maria Fiore, Director, Franchise Operations, MicroAge Canada Maria Fiore, Director, Franchise Operations — MicroAge Canada

How we teach

Operating frameworks, taught as scaffolds — not run as consulting.

RVA uses the disciplines serious operators already respect — Lean Six Sigma, the Toyota Production System, the Theory of Constraints, EOS — as the structure your people learn through. We don’t install a framework and bill you to run it. We teach your team to run the MSP with it.

Lean Six Sigma
Teaching leaders to strip waste and variation out of ticket and project workflows so throughput rises without more headcount.
Toyota Production System
Teaching flow, standard work, and continuous improvement applied to service delivery — the discipline behind a predictable desk.
Theory of Constraints
Teaching teams to find and fix the one bottleneck throttling the business before they optimize anything else.
Entrepreneurial Operating System
Teaching the operating cadence — rocks, scorecards, accountability — that keeps a leadership team aligned and executing.

Questions MSP leaders ask about working with RVA

What services does Ridgeview Advisors offer?
Three: L&D program design and management (building and running your internal academy), cohort classes for operations leaders, and 1:1 executive and leadership coaching — all built exclusively for MSPs.
How does an RVA engagement start?
With a conversation about where capability is the constraint. We then scope a program, a cohort, or a coaching engagement against that — not a generic off-the-shelf package.
Does RVA run our operations, or train our people?
We train and develop your people. RVA is a learning and development firm — we build the capability; you keep running the MSP.
Are RVA’s classes live or self-paced?
Both. Cohorts are live online classes paired with self-paced learning between sessions, with accountability built in through KPIs and structured improvement projects.
Who is the cohort training built for?
Service-delivery managers, account managers, and PMO leads — the operating layer of the MSP. It is not frontline dispatcher training.

Where is capability the constraint?

Tell us where your MSP is stuck — onboarding, the operating layer, or the leadership bench — and we’ll scope the program, cohort, or coaching that fits.

Work with RVA